A:We accept: PayPal - Visa - MasterCard - American Express - Diners & Discover.
If you are local (Vancouver BC) and picking up an order we also accept cash as well as all cards mentioned.
Q: What is inside the packs?
A: All Warm Buddy packs are 100% natural. Warm Buddy plush animals are unscented, and contain only 100% pure milled white rice. Warm Buddy therapeutic heat wraps contain natural lavender flowers, peppermint and pure essential oils of eucalyptus, cloves and rosemary. Aromatherapy Eye Pillows and Sleep Masks contain lavender, peppermint, chamomile, and pure essential oils of rose geranium.
Q: Are all heat packs the same?
A: Many of the heat packs on the market today are either ineffective or unsafe. Warm Buddy products combine aromatherapy with moist, long lasting heat which make them a superior heat pack. We have created a wide range of products to assist in comforting a variety of symptoms safely and effectively. The Warm Buddy Company holds a Medical Device Establishment License and products have been clinically tested and proven to treat a variety of medical conditions including stress, pain, insomnia, tense muscles, arthritis and head aches.
See comparison chart at bottom of page
Q: How do I heat a Warm Buddy heat pack?
A: Always pay attention to the specific heating instructions found sewn on every Warm Buddy product and heat pack: Microwave heating: Place the pack in the centre of the microwave oven for the prescribed amount of time (heating instructions come attached to every Warm Buddy product). The product is not to touch the side walls of the microwave during heating as product can burn. Some products may have to be folded to allow the microwave's turntable to spin freely. Heating times will vary with the power of the microwave. To prevent heat packs from overheating microwave in 30 second increments until the desired temperature is reached. Allow heat packs to reach room temperature before re-heating. Do not leave pack unattended while heating. Children should not operate microwave ovens. Oven heating: Completely wrap the heat pack in aluminum foil. Preheat oven to 250 degrees Fahrenheit, and heat for 30 minutes. Do not leave pack unattended while heating. Setting a timer is recommended.
Here is a short Video on heating your Warm Buddy heat packs:
How to heat your Warm Buddy animal Video:
Q: How many times can I use a Warm Buddy heat pack in a day? As some heat packs on the market have limits on how many times it can be reheated in a day.
A: Thereis no limit on Warm Buddy products, the only thing we ask is that you either let the heat pack cool to room temperature before reheating or if you want to top up the heat do it in increments of 30 seconds until you reach the desired temperature.
Q: How long do packs hold the heat?
A: Warm Buddy therapy heat wraps can hold the heat for 30 - 60 minutes depending on the size of the product. Larger packs like our Body Wrap and Sport Therapy Wrap will hold the heat for a longer period of time.
Q: Why is my Warm Buddy is damp after I heat it?
A: Warm Buddy heat wraps release moisture when heated. More moisture is released with longer heating times. This moisture will be pronounced upon the first few heatings. The dampness will decrease after several heating and cooling sessions. Reducing heating times will reduce the release of moisture.
Q: How do I cool a Warm Buddy?
A: Place the product in a plastic bag and put in the freezer for 1 - 4 hours, depending on the size of the product and the desired temperature. The plastic bag will preserve the aromatherapy of the product Q: How do I get my heat pack's aromatherapy back?
A: Over time the aromatherapy of any heat pack will decrease.To refresh the scent, sprinkle a few drops of essential oil to the pack after heating. If the product is used for treatment on the eyes, then the oils should be placed in the corner of the pack - to avoid contact with the eyes. Q: Which essential oils do I use?
A: A wide variety of essential oils are available. We recommend using pure essential oils. Lavender is commonly used to provide comfort from stress and headaches. Eucalyptus is best for colds. Our Warm Buddy Anti-Stress formula is effective for soothing the symptoms of colds, flu, stress and headaches. Our Serenity blend is used in the Aromatherapy Eye Pillow and Sleep Mask to relax eyes and help promote deep sleep.
Q: Are packs washable?
A: Most Warm Buddy products have washable covers. This includes all our Spa Wraps, Neck Rolls, Warming Blankets and Body Wraps. Hand washing or gentle machine washing is recommended to prolong the life of fabrics. The inner heat packs are not to be washed. Q: Are Warm Buddy products safe?
A: Warm Buddy heat packs have been manufactured in Canada since 1996. They have undergone extensive testing with no adverse reactions or reports of any problems to date. Warm Buddy Heat Packs are classified as a class 1 medical device. Warm Buddy heat wraps are safer, and easy to use and conform to the body unlike hot water bottles. They provide a penetrating, soothing, moist heat which is enhanced by the addition of aromatherapy. Under daily use the product can last for many years when used as directed. If the pack should become damaged, or show signs of wear or discolouration discard, and ensure the contents are not ingested (contains milled rice). Warm Buddy plush animals are not intended for use as a toy, and should only be used with adult supervision.
Customer satisfaction is very important to the Warm Buddy Company. We will replace or refund any Warm Buddy product that does not meet our customers expectations.
Q: What else can I do to relax?
A: Warm Buddy pure essential oils can be used to recharge the scent of all Warm Buddy products. Warm Buddy Room Mists help create a relaxing and stress free environment in any room. Use our rejuvenating Anti-Stress Bath Salts to create a relaxing and invigorating bath. Relax tired eyes and sleep soundly with our Aromatherapy Eye Pillows and Ant-Stress Sleep Masks. Warm Buddy also creates the most luxurious Turkish Spa Robes and Cozy Throws that will have you lounging in total comfort and warmth.
Q: How do you gift wrap my order
A: We chose an appropriate wrapping paper and a card with your wishes and wrap the box,we then wrap it again in a heavy brown wrapping paper along with a special label that says,"Important - Please remove brown wrapping paper carefully as it is gift wrapped underneath". See Here Q: I live in Vancouver and I want to pick up my order how do I go about ordering this service?
A: You have a couple of choices.
Order on line and we will deduct the shipping costs from the order before the credit card is processed, just put in the ''comments or special instructions'' box on the check out page (4/5) that you wish to pick up the order.Call to confirm (604-322-9370) when you wish to collect to ensure someone is here.
Phone in the order 604-322-9370 and we will take the credit card info or cash when you collect, in both instances please confirm the time you will be collecting.
Q: What are your hours over Christmas
A: We take time off for Christmas dinner, the web site is open 24/7. We will ship products right up to Christmas eve and if you are local in Vancouver BC , or are able to collect from us (check first that we have your product in stock first) we can deliver on Christmas eve Q: Will my order arrive in time for Christmas:
A: All our shipping is done in "Real Time", so the best way to check is to put the item (s) you want into the shopping cart and complete your shipping address
(page 2/5) then on the bottom of (page 3/5) you will be given a shipping chart giving you costs and estimated times of arrival,
as shown below
at this point you have not given any credit card details.2010 Canada Post have cut delivery times down drastically.So we can get your order to you faster.Or we have our Christmas shipping deadlines link at the bottom of this page each year from September through to Christmas. Q:You say you have everything in stock yet you don't have some products on your web site that Warm Buddy have on theirs,why?
A: This means that Warm Buddy have also run out of that product, as we have.The Warm Buddy site is used by consumers as well as stores that sell their product so Warm Buddy need to keep all production products on line for all to see. Even if they are temporarily out of stock.
We opt to temporarily remove these products as we do not back order products,once Warm Buddy have them in stock, our stock will be replenished in hours of them receiving these products. we will republish these on our site. Q: What are your prices in?
A: All our prices are in Canadian Dollars.When your order is processed your credit card is debited in your local currency Q: Do you ship world wide?
A: Yes we ship to all parts of the world Q: Do you ship to Australia
Q:What are my shipping costs? And do you offer FREE shipping?
A: Orders over $150 are shipped FREE of charge in Canada and Orders over $200 for the USA.Our other shipping charges are calculated in real time.When you have selected your product(s) and in step 3 of 5 in the check out it will show you the shipping costs (sample below) and when you can expect delivery, at this point you have made no purchase (no credit card details).
**Once you have reached the FREE shipping threshold any items added after from pages such as "Pot Luck","Christmas Gifts","Gifts packs" which normally would not carry free shipping , these will be included in the FREE shipping**.
Q: Do you offer the full range of colours and sizes that Warm Buddy have on their site.
A:Yes we do, make sure you are given the same courtesies when visiting other Warm Buddy retailers, if we should run out of a certain fabric colour we can have
it in stock within 2 hours ( we are located about 7 K (4 Miles) from Warm Buddy. Other retailers may not be able to offer you the full range of colours. Q: Do you offer FREE shipping
A: In Canada on orders over $150 CDN and the USA orders over $200.From items on the Warm Buddy page. Some items do not have free shipping. these are clearly identified.However..add these to $150/$200 worth of items that are included in the free shipping and they will be shipped FREE Q: Are there any other costs ?
A: Countries overseas there may be import duties and Europe there may be VAT costs, we suggest you check you local customs first Q: Who do you ship with?
A: We use Canada Post and use their shipping module on our e-store which automatically calculates the shipping rate.USPS in the USA. 2010 Canada post have cut there delivery times in some cases by 50%. Q: Can I buy unscented heat packs and heat wraps?
A: Yes, put your request in the comments box in the check out, these do take an extra 2/3 weeks as they are specials.There is a 15% surcharge for this service Q: Do the Warm up animals have a scent to the heat packs?
A:No, all warm up animals are unscented as young children are more sensitive to aromas, you can of course add oils to the heat packs, just a couple of drops when the pack has been removed from the microwave, as it is heat that activates the oils. Q: Are your products natural?
A:yes, we don't use any synthetics, chemicals everything is natural and we only test on Family or willing friends.
These are designated as an official Health Canada "Medical Device" Q: How long should I heat the product for.
A: All our heat times that are printed on the heat packs are all based on the use of a 1000W microwave, so heat times may vary depending on the size of your microwave, if you are unsure just heat the pack in short increments until it is hot,(do not exceed the time printed on the heat pack as overheating
can cause the product to burn) pack you will notice the heat pack will be damp, this is supposed to be, as the warm damp heat is what helps penetrate the muscle to help them relax and heal Q: What is the age limit for using the Warm up animals:
A: No age limit ages 1 to 103 enjoy the use of our Warm Up animals, we do however have some guidelines on the use of them:
Warm Buddy Company has been manufacturing the original warm-up plush animals since 1996. Designed to provide natural relief from aches, pain and stress,offering comfort and sleep therapy. Please follow these precautionary measures when using Warm Buddy animals:
These are designated as an official Health Canada "Medical Device"
This product is not intended for use as a toy
Use only with adult supervision
Do not use unsupervised on children under age 3 years
Do not permit young children to operate microwave ovens
Do not overheat as product can burn
Pack should be replaced upon signs of wear
Q: Do you offer Gift wrapping?
A: Just let us know if you want your gift wrapped and we will also include an enclosure card, just let us know what to put on the card. This service is free. Q: How do I know my goods have been shipped?
A: Along with personally acknowledging receipt of your order we also e-mail you a shipping confirmation. All orders are filled the same day.
Q: How secure is your site?
A:All transactions are secure using the same process your banks use and we use an Estore seal of approval rating.
Q: Do you sell in bulk?
A: Yes..Please let us know if there is another of our products you would like a bulk price on. Q: Do you offer special discounts?
A:Yes, there are a couple of pages to check out first go to the."Pot Luck" page here we offer high discounts on products that we chose what colours we have available to ship, the fabrics we do have in stock will be from
the current fabric range offered by Warm Buddy. have some discounted products. "Sale" page has a selection of combination products. If you sign up for our newsletter or join us on Twitter you will be notified of these special offers, we normally send out the newsletter monthly.Or if there is a super duper offer you may
receive 2 emails that month.We know what it is like to receive spam email so we would never put you through the same imposition. Q: Where do your products come from?
A:99.9% come from here in British Columbia, Canada the rest are from Alberta so 100% are Canadian. Most of our suppliers are small home based businesses that we are so proud to support Q: How do I maintain the lovely aroma that my Warm Buddy came with?
A:We have essential oils that you just add a few drops onto the pack once it comes out of the microwave ( it is the heat that activates the oils properties)
Each 5ml bottle has approx 125 drops per bottle. Information on our oils Q:What makes Warm Buddy heat packs so good?
A: See chart below
Why Warm Buddy heat packs & heat wraps are superior for pain & stress relief
Hot water bottle
Electric heat pad
Electro magnetic field (EMF)
Stiff & hard to mould to body
Fire hazard if over heated
Can overheat and catch fire
*Electric blankets create a magnetic field that penetrates about 6-7 inches into the body. Thus it is not surprising that an epidemiological study has linked electric blankets with miscarriages and childhood leukemia...more info
* Moist heat is used primarily for old and chronic injuries. It helps to loosen and relax sore muscles, tendons and ligaments, as well as increase blood flow to bring more red blood cells to the injury to facilitate healing.