FAQ
Q: What are inside the packs?
A blend of herbs and natural grains. The contents we use have been tried and tested to have a neutral odour and high heat retention. A variety of herbs and essential oils are used including lavender flowers.
Different combinations of herbs and essential oils are used in our different product categories. Packs are also available unscented.
Q: Are all grain packs the same?
Many of the heat packs on the market today are either ineffective or unsafe. Warm Buddy™ products combine aromatherapy with moist, long lasting heat which make them a superior therapeutic device.
Our products have been tested and approved as a medical device by Health Canada and the FDA. We have created a wide range of products to treat a variety of problems.
Q: How long do the packs hold the heat? T
he Neck Wraps hold heat for 30 - 45 minutes. Body Pillows and Therapy Wraps for 1 hour or longer. Smaller packs should be heated for approximately 30 seconds. It is important to note that BUCKWHEAT HULL PILLOWS should NOT be heated!
Q: How to I heat a Warm Buddy?
Place the pack in a microwave for the prescribed time (heating instructions come attached to every Warm Buddy™ product). Heating times will vary with the power of the microwave.
Products are to be heated on HIGH. The heat packs should reach room temperature before re-heating. For use in an oven, wrap the pack in aluminum foil and heat approximately 30 minutes at 200 degrees fahrenheit.
Q: My Warm Buddy is damp after I heat it?
Because Warm Buddy™ heat wraps contain natural grains they release moisture when heated. This moisture will be pronounced upon the first few heatings. If the dampness is bothersome heat the inner pack separately for the first 5 heatings.
Q: How do I cool a Warm Buddy?
Place the product in a plastic bag and put in the freezer for 1 - 4 hours, depending on the size of the product and the desired temperature. The plastic bag will preserve the aromatherapy effect.
Q: How do I use Aromatherapy?
Add a few drops of essential oil to the inside pack after heating as the heat will activate the oils. If the product is used for treatment on the eyes, then the oils should be placed in the corner of the pack - to avoid contact with the eyes.
Q: Which oils do I use?
A wide variety of essential oils are available. Choose your favorite scent for therapeutic purposes or just pure enjoyment. Lavender is commonly used for stress and headaches. Eucalyptus is best for colds.
Q: Are the packs washable?
Most Warm Buddy™ products have washable covers, this includes all our Therapy Wraps, Neck Wraps and Body Pillows. Hand washing is recommended due to velvets, soft furs on Warm Buddy animals and assorted designer fabrics.
Q: Are Warm Buddy products safe?
Warm Buddy™ Therapy packs have been manufactured for 10 years. They have undergone extensive testing with no adverse reactions or reports of any problems to date.
Warm Buddy™ heat wraps are safer, easier to use and conform to the body unlike hot water bottles. They provide a penetrating, therapeutic, moist heat which is enhanced by the addition of aromatherapy. - Use our packs over and over. Under daily use the product can last for many years.
Q: What medical conditions find help from Warm Buddies?
Arthritis, stress, fibromyalgia, migraines, pregnancy, back pain, cold feet, shoulder, neck arm and hip problems. Other uses are for relaxation and promoting sound sleep. Warm Buddies are great for comforting children at night.
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